Serenity Etiquette


Prepare For Your Visit

For our guests receiving spa services, please arrive 30 minutes prior to your appointment time.  This provides adequate time for you to change and enjoy our amazing Tranquility Lounge, which is an important part of your Serenity spa experience.

For all of our other guests, please arrive 15 minutes before your appointment time to change if necessary and take advantage of a consultation from your service provider.

  • Only those receiving services are permitted in the service areas.
  • As we do not have the facilities to accommodate children, it is suggested that prior arrangements are made.
  • We suggest that you change into a smock prior to a chemical service to protect your clothing.
  • For facials, body treatments and massages you will be asked to change into a provided robe.
  • To create a tranquil environment and as a courtesy to our guests, we ask that all mobile devices be turned off or silenced during your visit.
  • For your convenience, we offer a gathering room that is available to rent for small groups and bridal parties.


After Your Service

Don’t forget to schedule your next appointment so that you reserve the date and time most convenient for you.

Ask us about our waiting list should you need a specific day and time for a service and it is currently reserved.


Personal Possessions

We cannot be responsible for the loss or damage to personal articles, including clothing and accessories. We ask you to remove all jewelry before any spa treatment. It would be best to leave your jewelry at home.


Cancellation Policy

We understand that situations may arise in your schedule. If you must cancel or reschedule your appointment, we ask that you provide us a 24 hour notice out of respect for your service provider’s time.

If excessive no shows or cancellations occur, we may require a credit card deposit for future appointments.

Spa groups (3 or more people) are subject to terms of our group agreement for cancellations.



Gratuities are not included in the price of services.

Gratuities are not included and may not be paid for on gift cards.

Serenity has small tipping envelopes available at the front desk for your convenience when you pay your bill.

  • Prices are subject to change. Variation in price may be discussed with your service provider, during your consultation, prior to service.


Visa and Mastercard are accepted.